Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

ocadoy accepts returns or refunds when an item arrives damaged, defective, incorrect, or materially not as described. Submit your request within 30 days of confirmed delivery.

Covered

• Transit damage.
• Defective items or items unusable as described.
• Wrong item received.
• Item materially different from its product page.

Not covered

• Change-of-mind, buyer’s-remorse, or personal preference.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Unauthorized returns.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Request steps

Email support@ocadoy.shop within 30 days of delivery with the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Do not ship anything back until return instructions are issued.

Return shipping & fees

For approved claims, ocadoy issues a prepaid return label or reimburses approved return-shipping costs when a physical return is required. No restocking fee on approved eligible claims.

Approved returns go to:

ocadoy
250 W 85th St
New York, New York 10024
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. Claims may be denied if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of approval or inspection. Banks and card issuers may require an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@ocadoy.shop
Phone: +1 214-708-3868